Shipping and Returns

Returns

We want to make sure you love the new kit you get from Cnoc Outdoors.

We'll take back new, unused gear within 30 days of delivery. We'll give you a refund once we have your order back at our warehouse. In general, returns take approximately 1-4 business days to process.

We retain the right to make the final determination of what constitutes as “new, unused” gear. Some items are not returnable, such as:

  • Scratched / dented gear
  • Clearance items
  • Gift cards
  • Personal care and Hygiene items


If you received a defective or broken item, please contact us at support@cnocoutdoors.com.

You are responsible for shipping costs to return an item.

Pack your returns carefully! It is your responsibility to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

There is no need to contact us for a return, just send your order to the address below with your packing slip or email order confirmation. A note about why you are returning your item is always helpful!

Send your returned item to:

Cnoc Outdoors: Returns

3376 SE 20th Ave

Portland, OR, 97202, USA

 

Shipping

Urgent orders

  • Always pick Express carriers over USPS for urgent orders.
  • USPS Priority is only a time estimate and not guaranteed.
  • Keep in mind that holidays, fires, pandemics and weather can play a part in slower shipments.
  • Our shipments are not marked signature required unless you email and request it.

Domestic

Standard Shipping Methods

Your shipping rates will be calculated at checkout.

  • USPS First Class Mail
    • This shipping method can only be chosen if your package is less than 1lb.

  • USPS Priority Mail
    • Standard for packages over 1 lb.

  • UPS or FedEx Ground
    • Per selection based on dimensions and distance

  • Free Shipping ( UPS, USPS Priority Mail or FedEx Ground )
    • For orders over $30
    • If you select this option, we will choose UPS, USPS Priority Mail or FedEx ground based on your product.

Express Shipping Method

  • Please note that if you place an order after 2pm PST on a Friday, the package will not leave our warehouse until Monday.

  • Cutoff time for all Express Shipping is 2pm PST, Monday to Friday.

International Shipping

Your International shipping rates will be calculated at checkout.

***Customers are responsible for their country’s duties and taxes. ***

IMPORTANT: If you refuse an international package or do not collect it from customs, the customs fees and return shipping are billed back to us. Any charges that we incur will be deducted from your refund.

  • USPS Priority Mail International
    • Approximate 6 - 10 days transit (not including time spent in customs)
    • Priority Mail packages can be tracked. Unfortunately, International shipments have no guarantee for time of delivery. Please choose your option accordingly.
  • Express Mail International
    • Approximate 3 - 5 days transit (not including time spent in customs) Express Mail packages can be tracked. Unfortunately, International shipments have no guarantee for time of delivery. Please choose your option accordingly.
  • Fed Ex Economy International
    • Approximate 3 - 5 days transit (not including time spent in customs ) Fed Ex packages can be tracked. Unfortunately, International shipments have no guarantee for time of delivery. Please choose your option accordingly.