Home / Shipping and Returns

We ship our orders daily, Monday to Friday (unless stated otherwise) during our operation hours. Orders are being picked up daily at 9am and any orders placed after that will ship at the next business day.

For urgent orders, please contact us before placing an order.

Domestic

Standard Shipping Methods

Your shipping rates will be calculated at checkout.

USPS First Class Mail:
This shipping method can only be chosen if your package is less than 1lb.

USPS Priority Mail:
Standard for packages over 1 lb.

UPS or FedEx Ground:
Per selection based on dimensions and distance

Free Shipping ( UPS, USPS Priority Mail or FedEx Ground):
For orders over $35. If you select this option, we will choose UPS, USPS Priority/First Class Mail or FedEx ground based on your product.


Express Shipping Method

Please note that if you place an order after 12pm PST on a Friday, the package will not leave our warehouse until Monday.

Cutoff time for all Express Shipping is 9am PST, Monday to Friday.


International Shipping

Your International shipping rates will be calculated at checkout.

Update on our shipping policy re: Carbon Fiber Trekking Poles:

Our poles are new and we want to monitor them closely, which is not possible when sent internationally. Though we want to believe they are almost perfect, we are not and our process is still in a learning curve. In order to best service our customers, we want this to happen domestically only so we can monitor and quickly fix/replace any issues that come up.

Because of the inability to offer quick, reliable shipping internationally at the moment and the lack of a return process, we will be offering our poles domestically only until we find that all the kinks in the process have been solved.

IMPORTANT: ***Customers are responsible for their country’s duties and taxes. ***

UK shipments: Brexit had defined new VAT rules for companies outside of the UK. We are unable to become a VAT company and therefor can't guarantee orders to the UK will get passed customs. Orders over $180 will be charged via HMRC Customs, but orders for less might not be processed with customs and returned to us. If returned, we will not be refunding shipping costs.

If you refuse an international package or do not collect it from customs, the customs fees and return shipping are billed back to us. Any charges that we incur will be deducted from your refund.

USPS Priority Mail International:
Approximate 6 - 10 days transit (not including time spent in customs). Priority Mail packages can be tracked. Unfortunately, International shipments have no guarantee for time of delivery. Please choose your option accordingly.

Express Mail International
Approximate 3 - 5 days transit (not including time spent in customs). Express Mail packages can be tracked. Unfortunately, International shipments have no guarantee for time of delivery. Please choose your option accordingly.

Fed Ex Economy International
Approximate 3 - 5 days transit (not including time spent in customs ). Fed Ex packages can be tracked. Unfortunately, International shipments have no guarantee for time of delivery. Please choose your option accordingly.

Returns

We want to make sure you love the new kit you get from Cnoc Outdoors.

We'll take back new, unused gear within 30 days of delivery. We'll give you a refund once we have your order back at our warehouse. In general, returns take approximately 1-4 business days to process.

We retain the right to make the final determination of what constitutes as “new, unused” gear. Some items are not returnable, such as:

  • Scratched / dented gear
  • Clearance items
  • Gift cards
  • Personal care and Hygiene items

If you received a defective or broken item, please contact us at support@cnocoutdoors.com.

You are responsible for shipping costs to return an item.

Pack your returns carefully! It is your responsibility to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

There is no need to contact us for a return, just send your order to the address below with your packing slip or email order confirmation. A note about why you are returning your item is always helpful!

Send your returned item to:

Cnoc Outdoors: Returns
3376 SE 20th Ave
Portland, OR, 97202, USA

Questions? Please email contact@cnocoutdoors.com.