As customer service is a big part of what we are committed to, you should expect an answer within 1 business day. You are the number one priority here!
We are in Portland, Oregon, so we work on Pacific Standard Time. Our warehouse and customer support times are Monday to Friday, 11 am to 2 pm.
We are a small company and want to be available to you whenever you need us, but we have families and a strong need to go hiking. You can send an email at any time but we will be replying during our working hours. We will only answer our phone during working hours, sorry.
You can also easily get in touch with us using our chat, which will be active during working hours for any questions or just for a chat.
COVID-19 update (March 2020): until April 1st, Portland schools are closed and as parents, we need to stay home with them. We will not be accepting Will Call or Drop In orders nor manning the phone. Chat, email and orders shipment will operate as usual.
Phone: (971) 204-6312
Address: 3376 SE 20th Ave, Portland, OR, 97202