Contact Us

COVID-19 update, October 2021:

As Oregon is seeing an increase in Covid-19 cases and we head into the colder months, we are currently allowing local (aka curbside) pickups during limited hours. Please inquire for specifics and we will do our best to accommodate!

We are not open to drop-in visitors, but are open for order pickup that has been pre-scheduled. 

For local pickups, please make sure you have washed/sanitized your hands and are wearing a mask when visiting our warehouse.  We will not allow more than one person inside at a time, and you must be wearing a mask while in our facility.

Thank you for supporting our small company through this (to say the least) challenging time!

Please note: Warranty Claims all must come through our warranty claim form, we are unable to process any warranty issues via chat, phone or email.

We are in Portland, Oregon, USA, so we work on Pacific Standard Time (PST). 

Our customer support times are Monday to Friday, 9:00-12:00 PM. Our warehouse is open from ~ 9AM- 4:30PM PST. Please note that those are not "store hours" as we don't have an official store front, only a warehouse. We can't guarantee that we will have a person in the warehouse during our full business day.

Before getting in touch, you may first want to visit our Shipping and Returns or our Warranty pages to see if your question has an answer there!

Keep in mind: We are a small company, we have families and are required to go hiking often, so there will be days when the office is closed.

Nonetheless, CNOC is committed to prompt, reliable customer support and you should expect an answer from our team within 1-2 business days. 

Send an email, call or chat any time - we will do our best to reply during our working hours. 

Our Chat feature is quick and easy, available Monday to Friday, 10 AM - 12 PM (PST), for any questions or just for a hello and we try and make sure to be available at it at those times but can't always guarantee it.

Holiday closures 2021:

We will be closed on

  • November 25th and 26th
  • December 23rd and 24th
  • December 31st

Still have questions? We have (some) answers!
Send as an email:

1+ (971) 204-6312

3376 SE 20th Ave
Portland, OR
97202 - USA