Warranty

All our products come with a limited lifetime warranty against defects in materials or workmanship.

If anything is found to be defective against this warranty during the lifetime of the product, then we will repair or replace it at our discretion. “Lifetime” of a product doesn't mean your lifetime; as you can imagine, your Vecto won't be reaching the golden years of 90+ like you. Normal wear and tear, misuse, alteration or abuse are not covered.

What does that mean?
If you snap your trekking poles between rocks at an impossible angle, we probably won't replace them (sorry, it sounds like you were having too much fun). On the other hand, if the inner sleeves on your pole inexplicably become loose, it might be a bonding issue and we will happily take care of it.

Our gear is made with a balance of lightweight, durability and comfort, so we have to make adjustments to ensure each product is usable for its purpose.

Because of this, our products are each subject to a
unique warranty, listed below.

 

Vectos


The Vecto is made from TPU, which is a porous material that degrades over time with high exposure to sun and repeated abrasion. All the parts in the Vecto are made from TPU and are welded together, so n
o bonding (glue) is needed.

Because of this, manufacturing faults in the Vecto show themselves in the first use, not gradually over time. If a Vecto works well in the first use, it will continue to work for the rest of its lifetime.

We recognize the life of a Vecto as up to 100 days outdoors depending on care (cleaning) and storage (away from direct sun exposure). This translates to roughly half a thru-hiking season, a year of full-time weekend adventures or two years of occasional use.

Do note that the Vecto is reactive to temperature: in high temperatures, it becomes softer and in low temperatures, it is stiffer.

The Vecto is limited to 50 degrees C/120 degrees F.  
Warning: if you use water higher than this, it will damage the welds and ruin the Vecto!

Pinholes in the bladder are not covered by warranty unless new from the box. Pinholes can develop from a host of reasons and can happen anytime during use, especially in colder conditions. Luckily, pinholes can be easily fixed with a small patch of Tear-Aid Type A or a drop of superglue on the outside of the pinhole.

Sliders are made of standard stiff plastic (ABS) and as such can break with the right pressure. The loop in the slider is meant to be used to hang the Vecto for a gravity feed, but we’ve found that certain torque or pressure just so can snap and break them. A broken loop on a slider is not covered by warranty unless this happened on your first trip. Breakage can happen from a host of reasons.

Additional parts for your Vecto can be found here.

 

Telescopic Trekking Poles

Coming soon!

Using Our Warranty


** If you purchased your CNOC products from a
non-US retailer, please contact the sellers directly as they receive support from us. **

For warranty support, e-mail us at support@cnocoutdoors.com.

Our business hours are 10 am to 2 pm PST, Monday to Friday. We respond to messages left after hours within two business days.

To ensure your claim is dealt with swiftly, please provide the following info when you contact us:

  • Your name
  • Your order number
  • Date of purchase
  • The problem with the item
  • Clear and relevant photo(s) or video to demonstrate the problem

In some cases, photos are enough to diagnose a problem. Sometimes we do need to look at the item in person; in this case, we will provide you with a prepaid shipping label for the return.

After we look at the item (or pictures/video) and determine the problem, we will send you a replacement.