The Vecto is made from TPU, which is a porous material that degrades over time with high exposure to sun and repeated abrasion. All the parts in the Vecto are made from TPU and are welded together so no bonding is needed.
The combination of the above means that a faulty Vecto is discovered in the first use and not over time, if a Vecto works well in the first use, it will continue to work for the rest of its lifetime. We recognize the life of a Vecto as up to 100 days outdoors depending on care (cleaning) and storage (away from direct sun exposure). This translates to roughly half a thru-hiking season, a year of full-time weekend adventures or 2 years of occasional use.
Pinholes in the bladder are not covered by warranty unless new from the box, pinholes can develop from a host of reasons and can happen anytime during the use, especially in colder conditions. Luckily, pinholes can be easily fixed with a small patch of Tear-Aid Type A or a drop of superglue on the outside of the pinhole.
Sliders are made of standard stiff plastic (ABS) and are as such can break with the right pressure. The loop in the slider is meant to be used to hang the Vecto for gravity feed but when pressure in the right way can snap and break. A broken loop on a slider is not covered by warranty unless happened on your first trip, this is just wear and tear and can happen from a host of reasons. Additional parts can be found here.
Do note that the Vecto is reactive to temperature: in high temperatures, it becomes softer and in low temperatures, it is stiffer.
The Vecto is limited to 50 degrees C/120 degrees F, used with water hotter than that will break the welds and will ruin the Vecto.
Vertex Z-Ztyles poles
When submitting a warranty claim for a defective or inoperable item, the decision to honor any warranty claims is at our discretion based on mileage, length of ownership, and condition of the item upon photo submission. Warranty claims may be rejected for the following reasons: owner misuse, exceeding lifetime mileage expectancy, accidental damage, and reasons determined by management.
Using Our Warranty
Our business hours are 10 am to 2 pm PST, Monday to Friday. We respond to messages left after hours within one or two business days.
- Your name
- Your order number
- Date of purchase
- The problem with the item
- Relevant pictures to demonstrate the problem
We will either just require pictures of the item or sometimes need to get it back to us to look it over, in that case, we will provide a prepaid shipping label. After we looked at the item (or pictures/video), we will send you a replacement. Simple.
* Lifetime of a product doesn't mean your lifetime, as you can imagine, your Vecto won't be reaching the golden years of 90+ like you.