The Vecto is made from TPU, which is a porous material that degrades over time with high exposure to sun and repeated abrasion. All the parts in the Vecto are made from TPU and are welded together so no bonding is needed.
The combination of the above means that a faulty Vecto is discovered in the first use and not over time, if a Vecto works well in the first use, it will continue to work for the rest of its lifetime. We recognize that as 100-150 days outdoors depending on care (cleaning) and storage (away from direct sun exposure). This translates to roughly one thru-hiking season, a year of full-time weekend adventures or 3 years of occasional use.
Do note that the Vecto is reactive to temperature: in high temperatures, it becomes softer and in low temperatures, it is stiffer.
When submitting a warranty claim for a defective or inoperable item, the decision to honor any warranty claims is at our discretion based on mileage, length of ownership, and condition of the item upon photo submission. Warranty claims may be rejected for the following reasons: owner misuse, exceeding lifetime mileage expectancy, accidental damage, and reasons determined by management.
Using Our Warranty
Our business hours are 9 am to 1 pm PST, Monday to Friday. We respond to messages left after hours within one business day.
- Your name
- Your order number
- Date of purchase
- The problem with the item
- Relevant pictures to demonstrate the problem
We will either just require pictures of the item or sometimes need to get it back to us to look it over, in that case, we will provide a prepaid shipping label. After we looked at the item (or pictures/video), we will send you a replacement. Simple.
* Lifetime of a product doesn't mean your lifetime, as you can imagine, your Vecto won't be reaching the golden years of 90+ like you.