Thank you for purchasing the Vertex hiking poles, we hope you love them and that you will have many adventures together. Below are some of the questions we get asked the most often, hopefully, this will get you started on the right (or left) foot. If you still haven't bought your poles, get them now, simple.
Please watch the video below to see how to deploy and collapse your poles and to make sure your assembly and use are easy and smooth:
Unlatch the flip lock so it's not latched down and tighten the screw clock-wise. Close the flip lock and see if that secures your section by putting weight on it. If not, try again and keep tightening the screw clock-wise. Just be cautious to not overly tighten the screw as you won't be able to close the flip lock. If this happens, just loosen the screw a little.
We don't currently sell replacement rubber tips or trekking baskets but plan to do so in the near future. However, our tips are compatible with Black Diamond trekking poles, so there are many replacement options readily available. Click here for one of the many options on Amazon.
The tungsten tips are replaceable but do require careful replacement. At the moment we don't sell spare tips but hope to offer them soon; if you do require a pair, please contact us