We are happy to offer international shipping, the cost of international shipping ranges from $5 to $95 and delivery times vary greatly depending on location but typically run 10-14 business days.
Most items on our site leave the warehouse in 1-2 business days. We strive to have your ground orders delivered in 5-7 business days. Most items ship via USPS Priority Mail. Some small items may ship USPS First Class Mail. We may also ship your package via UPS or FedEx.
Should you change your mind about your Cnoc Outdoors product, we are happy to accept returns on items that are in new, original condition within 30 days from the date of shipment (Less S&H).
Postage costs to return items are non-refundable. Unauthorized or hand delivered returns will not be accepted.
All our products are warranted for 1 year against defects in materials or workmanship. If anything is found to be defective against this warranty then we will repair or replace it at our discretion. Normal wear and tear, misuse, alteration or abuse are not covered.
What does that mean? If you snapped your poles between rocks in an impossible angle, we probably won't replace them (sorry, it sounds like you have too much fun). On the other hand, if your poles somehow got the inner sleeve loosened during the warranty time, it might be a bonding issue and we will take care of it.